Supervisor, Quality Improvement

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and evaluate the performance of Quality Improvement Associates involved in Retention initiatives.

• Ensure that members are provided with accurate information while adhering to standard operating procedures and quality assurance standards.

• Manage productivity and perform effective skill assessments for both new and existing personnel.

• Conduct training sessions to address any identified performance deficiencies.

• Research and implement best practices to achieve successful project outcomes.

• Investigate tools and infrastructure to enhance productivity and performance.

• Lead a team to achieve monthly audit performance metrics.

• Identify and resolve challenges in the call-handling process.

• Collect, analyze, and summarize data for the preparation of reports and recommendations.

• Assess training requirements and support Retention Management in sustaining consistent service levels.

⛳️ Requirements

• Must be a resident of Florida.

• AA/AS - Associate's Degree or equivalent is required.

• One to two years of experience in managed care is necessary.

• One to two years of related experience is required.

• One to three years of supervisory experience is preferred.

• Familiarity with multiple lines of business is essential.

• Strong understanding of Managed Care and Health Insurance concepts and regulations is required.

• Proficient in Microsoft Office applications: Excel, Word, Access; Lotus Notes; and Internet.

• Knowledge of various quality programs, including metrics associated with QARR and HEDIS.

• Capability to lead or coordinate projects within the department.

• Ability to manage a diverse workforce and effectively execute corporate functions.

• Skillful in professional communication with cultural sensitivity.

• Strong analytical and problem-solving abilities.

• Proficient in communicating with all levels of management and both internal and external customers.

• Ability to work effectively both as part of a team and independently.

• Skilled in crafting effective business specifications and requirements for both technical and business audiences.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.