Supervisor, Program Management

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee daily operations for a team, encompassing hiring, workflow organization and guidance, scheduling, performance management, and team development.

• Ensure adherence to key performance metrics and contractual agreements.

• Foster customer and client satisfaction.

• Collaborate with leadership to formulate policies and procedures.

• Identify and propose operational enhancements.

• Supervise the team while cultivating a positive team atmosphere.

• Ensure that high-quality standards align with organizational policies, procedures, and relevant laws.

• Manage employee issue resolution and mentor performance.

• Track KPIs related to client-contract compliance and customer satisfaction.

• Onboard and instruct team members on departmental policies and procedures.

• Identify and implement cross-training opportunities.

• Schedule staff in accordance with business demands and available site resources.

• Mentor and develop direct reports through team meetings and one-on-one sessions.

• Act as a point of escalation for customer complaints.

• Engage with clients regarding operational performance.

• Assess team efficiency, productivity, and accuracy, and initiate improvements.

• Encourage collaboration throughout the organization.

• Serve as a backup for the team.

⛳️ Requirements

• GED/High School Diploma with 10 years of experience, or an Associate’s Degree with 8 years of experience.

• Proven proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Experience in managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.

• Strong written and verbal communication skills.

• Advanced problem-solving abilities and a keen attention to detail.

• Experience in professionally addressing challenging customer relations issues.

• Ability to collaborate with multiple stakeholders in a fast-paced environment.

• Flexibility to work varying hours based on business needs.

• Must be available to work Monday through Friday, 11:30 AM to 8:00 PM CST.

• Must successfully pass a drug test and background check.

• Preferred: Bachelor’s Degree in Life Sciences, Pharmacy, or a Business-related field.

• Preferred: Experience in managed care, prescription benefits, reimbursement, medical billing, and/or pharmacy.

• Preferred: Prior supervisory experience.

🏝️ Benefits

• Competitive salaries and benefits.

• Reasonable accommodations for individuals with disabilities.

• Equal opportunity employment.