Supervisor, Patient Access – Pre-Access

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and manage assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible operations.

• Address and resolve issues related to the designated area.

• Oversee registration and pre-registration tasks, ensuring the completion of daily responsibilities.

• Train, mentor, and enhance the skills of Patient Access staff.

• Monitor daily productivity and maintain communication with team members.

• Prepare and evaluate performance reports that cover point of service, wait times, overtime, productivity, and other key metrics.

• Assign and coordinate staff schedules, rotations, time off, and call-offs.

• Track and oversee upfront collections, set goals, and provide coaching or corrective measures.

• Participate in an on-call rotation that includes days, nights, and weekends as needed.

• Offer administrative and educational support during on-call duties and temporarily fill staffing gaps or manage unexpected workloads when necessary.

• Develop departmental processes and procedures, conduct audits, and provide ongoing coaching and education.

• Act as a resource for staff and ancillary departments while promoting exceptional customer service.

• Manage assigned projects related to implementation, tracking, and process modifications; report progress to Patient Access Leadership.

• Engage in facility activities and contribute in designated department areas as required.

• Assist with staff evaluations and maintain the time and attendance system.

• Attend facility meetings as necessary to ensure alignment of processes and effective communication.

⛳️ Requirements

• 1 to 3 years of relevant job experience.

• Certified Healthcare Access Management (CHAM) certification.

• Certified Revenue Cycle Representative (CRCR) certification.

• 2-Year/Associate degree or 4-Year/Bachelor's Degree preferred.

• 2–3 years of supervisory experience in the healthcare or business sector preferred.

• Ability to lead and direct others effectively.

• High level of analytical skills.

• Proficiency in Microsoft Office applications.

• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

• Must reside in and be authorized to work in the United States.

🏝️ Benefits

• Bonus incentives.

• Paid certification opportunities.

• Tuition reimbursement program.

• Comprehensive benefits package that includes healthcare, time off, retirement, and well-being programs.

• Professional development and field-relevant certification opportunities.

• Quarterly and annual incentive programs.

• Work-life flexibility.

• Opportunities for career advancement.