Supervisor OnSite Services

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the daily operations of the Field Service Team in alignment with client needs and business protocols.

• Foster the growth of Field Service Technicians by designing training programs.

• Balance the skill levels and qualifications of technicians with service requirements and the installed base.

• Attract and retain a globally diverse workforce while managing succession plans for key positions.

• Promote a culture of SHEA, focusing on hazard identification, completion of JSEAs, and reduction of injuries.

• Supervise Field Service Technicians and prioritize daily tasks effectively.

• Evaluate and approve Field Service Reports, identifying opportunities for pump and seal upgrades.

• Ensure prompt updates on opportunities through Flowforce and AMP.

• Assess team availability and competencies concerning the assigned product range.

• Complete AMP scheduling tasks, ensuring technicians can follow work instructions accurately.

• Validate quotes for technical accuracy and alignment with customer expectations.

• Ensure that technicians adhere to standard field service protocols, forms, and systems.

• Maintain tool calibration and guarantee the team is equipped with the necessary tools.

• Assist in capital planning for new field service equipment.

• Engage with the Sales Team to meet targeted regional accounts and showcase service capabilities.

• Identify relevant asset upgrades and measure captured PT Business for each service job.

• Shorten job closeout cycle times while facilitating timely invoicing and collection of receivables.

• Analyze and address issues with low-margin or problematic jobs.

• Collaborate with the FST Coordinator to prepare financial and utilization forecasts.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Relevant academic qualifications, such as a college certificate or diploma, are essential.

• A minimum of five years of experience in mechanical field service is required.

• Proficient and experienced in the removal, repair, and installation of single-stage and multistage pumps.

• Required knowledge of the operational conditions and performance characteristics of rotating equipment.

• Experience in the chemical, power, and/or oil and gas sectors is strongly preferred.

• Supervisory or leadership experience is highly desirable.

• Capacity to develop and maintain a vision of technical excellence and high-quality customer service.

• A collaborative approach that encourages communication, problem-solving, and teamwork.

• Strong oral and written communication skills are necessary.

• Proven ability to lead teams to meet deadlines while upholding standards.

• Skills in coaching and fostering colleagues' professional development.

• Initiative and a problem-solving mindset are crucial.

• Project planning experience for complex tasks or events is highly valued.

• Proficient in Outlook, Word, Excel, and other IT systems/processes.

• Ability to read and interpret blueprints, engineering drawings, and schematics is required.

• Must be willing to travel 50% of the time, including overnight stays as necessary.

• A valid driver’s license with a clean driving record is mandatory.

• BS or BA Degree in a relevant discipline with 5–7 years of pertinent experience.

🏝️ Benefits

• Continuous development and training opportunities are available.

• Support for succession planning and career advancement.

• A safe and hazard-free working environment.

• Provision of necessary tools and a tool calibration program.

• Capital planning for new tools and equipment is supported.