Supervisor – Financial Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily activities of Financial Counselors, including the distribution of workloads, prioritization, productivity tracking, and quality management.

• Deliver coaching, training, mentoring, and performance evaluations.

• Supervise workflows related to insurance eligibility and benefits verification.

• Direct patient and guarantor outreach concerning insurance details, cost estimates, deductibles, co-pays, out-of-pocket expenses, payment alternatives, and financial assistance.

• Address escalated inquiries from patients, guarantors, payers, billing, insurance, and account balances.

• Assess queues, tickets, account follow-up tasks, reports, and performance metrics to identify trends and opportunities for process enhancement.

• Collaborate with Admissions, Utilization Review, Patient Accounts, Billing, and Clinical Operations.

• Ensure accurate interpretation of eligibility, Explanation of Benefits, payer communications, coverage prerequisites, and patient financial responsibilities.

• Guarantee that payment plans, collections activities, account follow-ups, and documentation adhere to organizational policies.

• Assist with departmental workflows, standard operating procedures, training materials, and quality standards.

• Aid in hiring, onboarding, scheduling, staff engagement, and corrective action processes.

• Provide cross-functional support for the Revenue Cycle and ensure operational coverage.

⛳️ Requirements

• An Associate’s degree in Accounting, Business Administration, Healthcare Administration, or a related field is required.

• A Bachelor’s degree is preferred.

• Equivalent leadership and revenue cycle experience may be accepted as a substitute for the required degree.

• A minimum of five (5) years of experience in patient financial services, financial counseling, patient accounts, medical billing, or healthcare revenue cycle operations is necessary.

• At least one (1) year of lead, supervisory, training, quality assurance, or workflow oversight experience is preferred.

• Experience collaborating with insurance companies on eligibility, benefits, claims processing, billing, payment resolution, and patient financial responsibilities is essential.

• Extensive knowledge of insurance eligibility, benefits, claims processing, billing workflows, payer requirements, and patient financial obligations is required.

• Capability to lead, coach, train, and hold team members accountable for performance, quality, productivity, and service standards.

• Ability to analyze workflow data, reports, and trends to identify operational challenges, training needs, and opportunities for process improvement.

• Familiarity with CPT/HCPCS codes, ICD-10 diagnosis codes, revenue codes, Explanation of Benefits (EOBs), and payer communications is essential.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and revenue cycle or patient accounting systems is required.

• Strong skills in customer service, conflict resolution, communication, organization, and prioritization.

• Ability to maintain confidentiality and adhere to HIPAA regulations.

• Capability to manage competing deadlines, team workloads, and operational requirements.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching contributions.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.