Supervisor, Estimating – Quality Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and guide the Reconstruction Estimation and Quality Assurance teams.

• Ensure effective assignment management and oversee team performance.

• Uphold compliance with established standard operating procedures while achieving business objectives and quality metrics.

• Collaborate with the Senior Manager of Estimating & Quality Operations on both short- and long-term business objectives.

• Generate precise, clear, and relevant management reports for both internal stakeholders and clients.

• Oversee team hours and schedules to manage incoming and outstanding workloads.

• Coach, develop, train, and mentor team members with a focus on ongoing quality improvement.

• Conduct employee performance evaluations and implement corrective actions when necessary.

• Monitor team metrics and leverage them to enhance performance and quality.

• Build and maintain professional relationships with clients, customers, colleagues, and contractor personnel.

• Achieve or surpass productivity and quality benchmarks.

• Ensure that direct reports meet established metrics and quality standards.

• Collaborate with the training department on employee orientation and onboarding processes.

• Manage staff performance, development strategies, training needs, and succession planning.

• Proactively oversee retention and turnover rates.

• Implement assignment handling techniques to safeguard brand integrity and ensure consistent service quality.

• Cultivate relationships with colleagues, business partners, customers, regulatory agencies, and others.

• Attend business meetings and client visits as necessary.

• Provide direction, guidance, and technical expertise on files that meet escalation criteria.

• Execute other assigned duties as needed.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and/or experience is required.

• Prior experience in the insurance industry is necessary.

• At least 4-5 years of experience in the property insurance and restoration sector.

• A minimum of 2-3 years of demonstrated people and operations management experience with high-performing teams.

• Extensive experience in identifying and collaboratively addressing personnel and estimating operational challenges.

• Proficient working knowledge of Xactimate/Xactanalysis/Symbility/Cotality and/or Salesforce is preferred.

• Must be able to work overtime or flexible schedules during peak volume and CAT Events.

• Strong problem-solving skills and the ability to engage in critical thinking are essential.

• Capability to manage conflict in a professional and courteous manner.

• Exceptional verbal, electronic, and written communication, along with customer service skills.

• Collaborate with peers and all departments to achieve the organization’s common goals.

• Dependable in fulfilling work commitments.

• Must exhibit flexibility and adapt to various situations.

• Proficient with technological devices, software, and applications.

• Previous experience with Microsoft Office Suite and basic computer skills is required.

• A reliable high-speed home broadband internet connection with a minimum of 25 meg download and 10 meg upload speeds, along with the ability to connect via ethernet cord, is necessary for remote work.

• Willingness to travel up to 5% is required.

🏝️ Benefits

• Flexible working hours, including nights and weekends when necessary.

• Overtime or flexible schedules during periods of high volume and CAT Events.

• Option for remote work arrangements.

• Additional incentives beyond salary.

• Willingness to travel up to 5%.