Director of Retail Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, engage, and cultivate the leaders accountable for Uniprix operations, Proxim operations, and cosmetics operations.

• Establish expectations, manage performance, and foster team autonomy, leadership, and accountability.

• Ensure the execution of the business plan while achieving sales, profitability, and operational performance objectives throughout the network.

• Identify, prioritize, and implement operational strategies that promote sales growth, enhance customer experience, and reinforce member loyalty.

• Set priorities, coordinate resources, and ensure alignment within the team.

• Guarantee the uniform application of standards, programs, processes, and best practices across various banners.

• Define, monitor, and analyze performance indicators while implementing necessary corrective measures.

• Lead change management initiatives related to strategic projects and operational transformations.

• Serve as a business partner to the organization's different functions.

• Provide counsel to senior leadership regarding risks, opportunities, and issues that could impact network performance.

• Maintain a consistent field presence with teams and pharmacies.

• Oversee resources and budgets associated with the role while ensuring adherence to policies and regulatory requirements.

⛳️ Requirements

• Bachelor’s degree in business administration, management, retail, or a related field.

• A minimum of 10 years of experience in retail operations or a similar multisite setting.

• At least 5 years of experience in managing and developing management teams.

• Proven experience in change management, continuous improvement, and performance management.

• Extensive experience in a performance-metrics-driven environment focused on sales growth and achieving business objectives.

• Engaging leadership style with a demonstrated ability to nurture other leaders.

• Strong capability to influence and engage stakeholders within a matrixed environment.

• Excellent planning, prioritization, and follow-up skills.

• Results-oriented, with a keen focus on execution and accountability.

• Strong analytical abilities with the capacity to translate data into actionable strategies.

• Exceptional communication and stakeholder management skills.

• Bilingual in French and English.

• Proficient in spoken and written English to support internal and/or external clients outside Quebec and/or in the United States.

🏝️ Benefits

• McKesson is an equal opportunity employer.

• Accommodation is available for applicants’ needs throughout all stages of the recruitment and selection process, up to the point of undue hardship.