Supervisor, Care Management – LTSS

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee the care coordination team dedicated to long-term care members.

• Enhance the quality and efficiency of care management services.

• Manage daily escalations and care management issues involving both members and providers.

• Maintain a limited member caseload within the designated southwest and south-central Iowa regions.

• Conduct in-person visits, assessments, and care coordination activities through regular travel within the service area.

• Monitor and evaluate the necessary long-term care management documentation for compliance.

• Allocate caseloads and work assignments according to state mandates, staff expertise, and member requirements.

• Collaborate with senior management on complex and escalated care cases.

• Mentor junior team members in resolving member issues.

• Educate and provide resources to the care management team regarding initiatives and member outreach efforts.

• Assess team performance and offer feedback on performance, objectives, and career development.

• Coach and guide the team to enhance member and provider experiences while delivering high-quality care.

• Assist in the onboarding, hiring, and training processes for team members.

• Lead and advocate for change within the scope of responsibility.

• Perform additional duties as needed.

⛳️ Requirements

• Bachelor's degree and a minimum of 4 years of relevant experience.

• For Iowa: Bachelor's degree and 4+ years of experience with the served populations, or RN with 6+ years of experience with the served populations.

• Required knowledge, duties, scope, and skills in line with the position level, or equivalent applicable experience.

• For Iowa Plan: Bachelor's degree and 4+ years of experience with the served populations, or RN with 6+ years of experience with the served populations.

• Regular travel throughout the assigned southwest and south-central Iowa service area is necessary.

• Capability to manage a small member caseload effectively.

• Adherence to federal and state regulations, contractual agreements, and organizational policies and standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement opportunities.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation, subject to eligibility.