This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and coordinate the daily operations and activities of the designated revenue cycle team.

• Make operational decisions that align with departmental and team objectives.

• Recruit staff and provide coaching and development opportunities.

• Monitor service quality standards and escalate any issues as necessary.

• Implement initiatives for improvement and innovation.

• Maintain an efficient daily management system.

• Ensure that operations comply with regulations and meet defined production standards.

• Align workflows with revenue cycle and hospital operational leaders and teams.

⛳️ Requirements

• High school diploma or equivalent experience is required.

• A minimum of four years of experience in a revenue cycle setting within a hospital, medical, dental, or behavioral health clinic.

• At least one year in progressively responsible positions, training, committee work, project management, or team leadership roles that involve coaching or leading peers.

• Technical expertise in at least one area: commercial or government insurance medical, dental, or behavioral health billing, accounts receivable management, payment posting, or health insurance authorization.

• Experience in a high production environment focused on collaboration and problem-solving.

• Experience in implementing process improvements and change management within a team context.

• An Associate's or Bachelor’s degree in Arts or Science is preferred.

• Two years of experience in a formal leadership role is preferred.

• Experience leading process improvement and change management projects in a team setting is preferred.

• Experience in an interactive customer service role is preferred.

• Technical knowledge in two or more of the listed areas: billing, accounts receivable, payment posting, or authorization is preferred.

• Experience supervising or leading a culturally diverse workforce is preferred.