Supervisor, Billing Operations

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead and manage a global team of analysts and senior analysts responsible for post-billing communications, processing invoices through the portal, and resolving issues.

• Supervise daily order management, billing, and communication tasks to guarantee timely invoicing, accurate contract provisioning, and swift issue resolution, while ensuring the team meets key SLAs.

• Act as an escalation point for inquiries related to billing, collections, and order management, providing timely solutions for both internal stakeholders and external customers.

• Review and verify customer contracts across various internal systems to ensure data integrity and accurate financial reporting.

• Execute and take ownership of SOX-compliant month-end reconciliations for billing and provisioning, ensuring completeness and accuracy of data.

• Coordinate and deliver audit requirements for both internal and external auditors, as well as tax consultants, during quarterly and yearly reviews.

• Foster continuous operational enhancements, engage in system improvement initiatives, and spearhead the implementation of new processes.

• Onboard, train, and mentor team members to uphold high operational standards.

⛳️ Requirements

• Over 5 years of experience in a billing operations role.

• Familiarity with Salesforce.

• Experience in a supervisory capacity supporting team members.

• Exceptional communication skills for engaging with both internal and external stakeholders.

• Proficiency in Excel.

• Strong attention to detail.

• Capability to prioritize and manage multiple tasks during high-volume order processing.

• Ability to independently identify, analyze, and resolve issues.

• Collaborative working style with experience in cross-functional teamwork.

• Willingness to accommodate flexible timezone meetings as needed.

• Excellent written and verbal communication skills in English.

• Experience in the SaaS/technology sector.

• Background in working with an international team.

• Knowledge of and experience with SOX controls.

• Familiarity with Zuora.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental and wellness leave.

• Comprehensive healthcare benefits.

• Retirement savings program.

• Remote-first work environment.

• Approximately 5% travel opportunities for in-person connections.

• Support for employee volunteering and donation initiatives.