Supervisor, Account Management Training & Enablement

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Lead, mentor, and oversee Account Management Trainers; establish priorities and performance expectations in line with business objectives.

• Provide support and guidance to team members to promote high performance and facilitate professional development.

• Design onboarding and continuous learning programs while actively participating in curriculum development, content creation, and training delivery.

• Ensure that training materials, work instructions, and resource repositories are accurate, standardized, and properly maintained.

• Collaborate cross-functionally to synchronize training with tools, workflows, and process adjustments while aiding the adoption of key initiatives.

• Manage coaching frameworks and offer direct assistance for complex developmental needs and performance gaps.

• Act as the intermediary between training and business teams to align priorities and communicate outcomes.

• Evaluate training effectiveness and spearhead enhancements to improve consistency, efficiency, and overall impact.

• Additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree in business, education, healthcare administration, or a related field, or equivalent professional experience, is required.

• A minimum of 5 years of experience in training, enablement, account management, or healthcare operations is required.

• 1–2 years of experience in people leadership is preferred.

• Proven experience in designing and delivering training programs for operational teams is required.

• Previous experience managing individual contributor tasks alongside team leadership is strongly preferred.

• Familiarity with process improvement, workflow design, or operational transformation initiatives is preferred.

• Engage in and adhere to compliance program objectives.

• Ability to consistently interact cooperatively and respectfully with colleagues.

🏝️ Benefits

• Comprehensive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program – up to $750!