Summer Internship Program – Member Experience and Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with CAHPS survey initiatives across Medicare, Medicaid, and Marketplace.

• Analyze and consolidate CAHPS survey data to uncover trends, strengths, and areas needing improvement in both member and provider experiences.

• Incorporate competitor, geographic, and demographic data to propose enterprise-wide and localized strategies for CAHPS.

• Work collaboratively with cross-functional teams and key stakeholders to develop strategies and initiatives that improve member engagement and satisfaction.

• Prepare and present insights and recommendations to stakeholders, including senior leadership, to facilitate informed decision-making.

• Offer support on special projects, initiatives, and activities specific to assignments.

⛳️ Requirements

• A High School Diploma or its equivalent is necessary.

• Must be a current Rising Junior or Senior in an accredited degree program, or have graduated within the last 6 months.

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

• Strong written and verbal communication skills.

• Capability to thrive in a fast-paced setting.

• Ability to work both independently and as part of a team.

• Effective listening and critical thinking abilities.

• Reliable and adaptable, with the capacity to handle confidential information.

• Strong problem-solving skills with a keen attention to detail.

• No licensure or certification required.

🏝️ Benefits

• 12-week, paid summer internship program.

• Journey-to-the-Job seminars featuring CareSource leaders.

• Assigned mentor and access to previous interns.

• Customized orientation and mentoring programs.

• Company and job-specific training.

• Opportunities for feedback during your first 90 days.

• An inclusive culture supported by employee resource groups.

• Flexible work arrangements with remote options.

• Paid volunteer hours.

• Defined performance and personal growth goals with success metrics.

• Ongoing feedback process with your manager.

• Opportunities for internal and external training and development programs.

• Stretch assignments and expanded responsibilities.

• Potential bonuses linked to both company and individual performance.

• Comprehensive total rewards package.

• Extensive employee well-being benefits.