Subject Matter Expert – Retail Trade & Store Operations, English/Urdu

This is a fully remote position, open to applicants in India.

📋 Description

• Create realistic Retail Trade scenarios in either Urdu or English, based on Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination).

• Modify structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks.

• Assess AI and human-generated responses for factual correctness, adherence to policy, quality of customer service, and operational authenticity.

• Contribute to "gold standard" solutions that embody best practices across Indian retail, pharmacy, and commercial operations.

⛳️ Requirements

• Proficient in native-level Urdu with strong command of professional English.

• Over 5 years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.

• Experience in relevant roles such as Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.

• Comprehensive understanding of customer service workflows, retail operations, compliance processes, inventory management, and Indian retail environments.

🏝️ Benefits

• Your schedule, your rules. As an independent contractor, work on your terms, as much or as little as you prefer. No fixed hours, no check-ins, no micromanagement.

• Get paid quickly and fairly. We value your time and expertise with competitive rates, prompt payments, and no need to chase invoices.

• Engage in projects that hold real significance. Contribute to cutting-edge AI and language technology that is transforming human-machine communication.

• Become part of a larger mission. Join a global network of linguists, subject matter experts, and language professionals dedicated to advancing human knowledge.

• Experience unlimited growth. As a Lilt contractor, access a range of innovative projects that broaden your portfolio and enhance your skills across various industries and domains.

• Enjoy what you do. Bring your language abilities to life through projects that are both engaging and impactful.