Subject Matter Expert – Retail Trade & Store Operations, English/Telugu

This is a fully remote position, open to applicants in India.

📋 Description

• Create authentic Retail Trade scenarios in Telugu or English, tailored to Indian operational contexts (such as store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, and branch coordination).

• Modify structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks.

• Assess both AI-generated and human responses for factual accuracy, adherence to policies, customer service quality, and operational realism.

• Contribute to “gold standard” solutions that embody best practices across Indian retail, pharmacy, and commercial operations.

⛳️ Requirements

• Native-level proficiency in Telugu with strong command of professional English.

• Over 5 years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.

• Experience in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.

• Solid understanding of customer service workflows, retail operations, compliance procedures, inventory management, and the Indian retail landscape.

🏝️ Benefits

• Enjoy the flexibility of your own schedule. As an independent contractor, you can work whenever you choose, as much or as little as you prefer. No fixed hours, no check-ins, and no micromanagement.

• Receive prompt and fair compensation. We value your time and expertise, offering competitive rates and quick payments without the hassle of chasing invoices.

• Engage in meaningful projects. Play a role in pioneering AI and language technology that is transforming human-machine communication.

• Join a larger community. Become part of a global network of linguists, subject matter experts, and language professionals dedicated to advancing human knowledge.

• Experience unlimited growth. As a contractor with Lilt, you gain access to a variety of innovative projects that broaden your portfolio and enhance your skills across multiple industries and domains.

• Have fun while doing what you love. Utilize your language skills on projects that are both intriguing and impactful.