Subject Matter Expert – Retail Trade & Store Operations, English/Odia

This is a fully remote position, open to applicants in India.

📋 Description

• Create authentic Retail Trade scenarios in Odia or English based on Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination).

• Modify structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related activities.

• Evaluate both AI and human-generated responses for factual correctness, adherence to policies, quality of customer service, and operational authenticity.

• Contribute to “gold standard” solutions that embody best practices across Indian retail, pharmacy, and commercial operations.

⛳️ Requirements

• Native-level proficiency in Odia with strong command of professional English.

• Over 5 years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.

• Experience in one or more relevant positions: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.

• In-depth understanding of customer service workflows, retail operations, compliance procedures, inventory management, and the Indian retail landscape.

🏝️ Benefits

• Your schedule, your rules. As an independent contractor, you can choose when and how much you want to work. No fixed hours, no check-ins, no micromanaging.

• Receive quick and fair compensation. We value your time and expertise with competitive rates, prompt payments, and no need to chase invoices.

• Engage in meaningful projects. Contribute to innovative AI and language technology that is transforming the way humans and machines interact.

• Be part of a larger community. Join a global network of linguists, subject matter experts, and language professionals who are collectively advancing human knowledge.

• Experience unlimited growth. As a Lilt contractor, you gain access to diverse, innovative projects that enhance your portfolio and develop your skills across various industries and domains.

• Enjoy doing what you love. Apply your language skills on projects that are not only interesting but also impactful.