Subject Matter Expert – Retail Trade & Store Operations, English/Marathi

This is a fully remote position, open to applicants in India.

📋 Description

• Create authentic Retail Trade scenarios in Marathi or English that are rooted in Indian operational contexts (such as store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, and branch coordination).

• Modify structured evaluation rubrics for tackling operational challenges, customer interactions, retail decision-making, and tasks related to compliance.

• Assess both AI and human-generated responses for accuracy, adherence to policies, quality of customer service, and operational realism.

• Assist in developing “gold standard” solutions that embody best practices across Indian retail, pharmacy, and commercial operations.

⛳️ Requirements

• Proficient in native-level Marathi with strong professional command of English.

• Over 5 years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.

• Experience in one or more relevant positions: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.

• Deep understanding of customer service processes, retail operations, compliance protocols, inventory management, and the Indian retail landscape.

🏝️ Benefits

• Your schedule, your rules.

• Get paid quickly and fairly.

• Work on projects that actually matter.

• Be part of something bigger.

• Grow without limits.

• Have fun doing what you love.