Subject Matter Expert – Retail Trade & Store Operations, English/Kannada

This is a fully remote position, open to applicants in India.

📋 Description

• Create realistic Retail Trade scenarios in Kannada or English based on Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination).

• Modify structured evaluation rubrics for addressing operational challenges, customer interactions, retail decision-making, and compliance-related tasks.

• Assess AI and human-generated responses for factual correctness, adherence to policy, customer service quality, and operational authenticity.

• Contribute to “gold standard” solutions that embody best practices across Indian retail, pharmacy, and commercial operations.

⛳️ Requirements

• Proficient in Kannada at a native level with strong professional English capabilities.

• Over 5 years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.

• Experience in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.

• Comprehensive understanding of customer service workflows, retail operations, compliance procedures, inventory management, and the Indian retail landscape.

🏝️ Benefits

• Your schedule, your rules. As an independent contractor, you can choose when and how much you work. No fixed hours, no check-ins, no micromanagement.

• Receive timely and fair compensation. We value your time and expertise with competitive rates and prompt payments, eliminating the hassle of chasing invoices.

• Engage in projects that truly matter. Contribute to cutting-edge AI and language technology that is transforming human and machine communication.

• Be a part of a larger community. Join a global network of linguists, subject matter experts, and language professionals who are collectively advancing human knowledge.

• Experience limitless growth. As a Lilt contractor, you gain access to a variety of innovative projects that enhance your portfolio and refine your skills across different industries and domains.

• Enjoy doing what you love. Bring your language skills to life through projects that are both fascinating and impactful.