Student Success and Operations Associate

This is a fully remote position, open to applicants in India.

📋 Description

• This position encompasses all responsibilities related to the role.

• Each family that becomes part of Contour forms their perception of the company based on the systems and communication they encounter after enrollment.

• A parent who receives a clear and warm response at the appropriate time feels reassured in their decision.

• Any scheduling concerns resolved proactively prevent potential issues.

• A seamless enrollment process that proceeds without any friction.

• While the academic teams focus on delivering education, the remainder of the operations is yours to coordinate effectively.

⛳️ Requirements

• Outstanding written English skills, capable of communicating in a professional, clear, and empathetic manner.

• A proactive approach to taking ownership of issues until they are resolved, without needing to be prompted.

• Keen attention to detail and the ability to manage operational workflows where precision is crucial.

• A student-centric mindset, coupled with the integrity and dependability to support it in everyday tasks.

• Confidence in navigating multiple systems, tools, and communication platforms simultaneously.

• 2 to 4 years of experience in student engagement, customer operations, or another detail-oriented customer service role.

• Preferred: Experience in the EdTech field or the education sector.

• Familiarity with CRM platforms like HubSpot.

• Proficiency in using spreadsheets and communication tools such as Slack and Missive.

• Experience supporting customers from Australia or other international locations.

• Proven track record of enhancing workflows, systems, or operational processes.

🏝️ Benefits

• Fully remote position, allowing you to work from anywhere in India.

• Work hours are from 9am to 5pm IST, six days a week, with one designated weekday off.

• No rotational shifts and no late-night work required.