Student Success Advisor

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Act as a reliable point of contact for online and/or regional-site students from their enrollment to graduation.

• Cultivate supportive, trusting relationships with new students and maintain these connections until graduation.

• Provide guidance and positive coaching to adult students to help them navigate obstacles in their academic and career aspirations.

• Communicate directly, effectively, and frequently with assigned students via phone and email.

• Address student inquiries and requests, typically on the same day.

• Advocate for student needs across various university departments.

• Manage an assigned caseload of students independently.

• Monitor student progress toward graduation and program completion utilizing university systems.

• Regularly report on student progress metrics to management.

• Analyze student data to enhance the student experience and services provided.

• Identify challenges to academic success and devise retention strategies.

• Introduce and train students on university systems, including Web Registration and Blackboard.

• Communicate and uphold university academic policies.

• Advise students on academic progress, course selection, degree choice, and balance between work, life, and study.

• Coach students in success strategies, overcoming challenges, and engaging effectively with the university.

• Execute other duties as assigned.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and experience is essential.

• Engaging and dynamic presence on the phone.

• Exceptional email communication capabilities and the ability to write clearly and concisely.

• Capacity to work both independently and as part of a team.

• Energetic and focused on achieving goals.

• Ability to multitask effectively in a fast-paced environment.

• Commitment to promoting student success.

• Sense of urgency and motivation to respond promptly to students and colleagues.

• Proficiency in using and quickly learning Blackboard, social media, CRM/CNS, Microsoft Office products, and other technologies.

• Strong organizational skills with the ability to maintain consistent contact with a student caseload.

• Ability to connect with and build relationships with adult learners.

• High ethical standards.

• Availability to work evenings and weekends is preferred.

• Minimum home internet requirements include 25 Mb download, 15 Mb upload, and latency below 40.

• A dedicated, quiet home workspace that is free from distractions is necessary.

• A direct wired connection to the home router is required; wireless connections are not permitted.

• Availability to work Monday through Friday with one late night on Wednesday after training.

🏝️ Benefits

• Option to work remotely.

• Post provides a 50-foot Ethernet cable for connection to home equipment.