Student Services Officer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist students from their initial interest in an ISEP study, internship, or volunteer abroad program until program completion.

• Guide students in selecting programs that align with their academic and personal aspirations.

• Provide advice to students regarding the application and course selection processes.

• Prepare students for their departure and offer support throughout their program experience.

• Keep current on universities and program offerings in Southern Europe.

• Engage in outreach and advising with prospective students to convert leads into completed, qualified applications.

• Counsel students on course selection, program acceptance, and associated processes.

• Respond to inquiries from students, campus coordinators, and parents.

• Act as the primary contact during pre-departure, conducting orientations and assisting with academic, cultural, and visa-related matters.

• Address concerns during programs in collaboration with ISEP’s Member Relations team and host university coordinators, including health and safety issues.

• Work together with University Relations Managers to maintain up-to-date program knowledge.

• Assist with inquiries related to full-time internship opportunities offered by The Intern Group.

• Collaborate with students and university coordinators on health and safety, health insurance requirements, diversity and inclusion, and overall operations.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• Minimum of 2 years of work experience in student advising, higher education, international education, study abroad, international program administration, or related fields.

• Experience traveling, studying, or working abroad.

• Exceptional time management skills coupled with strong customer service abilities.

• Excellent cross-cultural communication skills and the ability to foster student relations.

• Capacity to manage details and prioritize tasks in a fast-paced environment.

• Ability to collaborate effectively within a highly team-oriented culture.

• Proven success in engaging with stakeholders at various levels.

• Familiarity with CRM systems (preferred).

• Experience in advising and/or counseling (preferred).

• Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey) (preferred).

🏝️ Benefits

• Option to work from home.

• Minimal travel requirement.

• Equal opportunity employer.

• Diversity support in the workplace.