Student Sales Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Convey the Benefits of Study Abroad – Inspire and educate U.S. high school students and their guardians about the transformative advantages of studying abroad.

• Engage and Inspire Applicants – Implement a structured outreach strategy to proactively connect with students and families through phone, text, and email, aiming to convert leads into open applications.

• Support Students Through the Application Journey – Provide guidance and assistance throughout the scholarship and application process, aiding families in overcoming obstacles to participation.

• Deliver Outstanding Customer Service – Offer timely and professional support to students and parents from the initial inquiry through program acceptance, confirmation, and pre-departure preparation.

• Manage High Call Volume – Regularly exceed 30 calls per day (resulting in over 500 minutes of talk time weekly), adjusting outreach efforts based on application volume fluctuations and high-potential areas.

• Conduct Virtual Webinars – Lead large group presentations for students and parents, including some evening sessions.

• Present at In-Person Events – Visit high schools to engage with students and families, requiring occasional domestic travel.

• Review Applications and Approvals – Assess applications for eligibility, authorize acceptances, and convert applicants into confirmed, paid participants.

• Oversee Participant Financial Records – Ensure accurate financial documentation, follow up on payments, and resolve discrepancies.

• Utilize Salesforce for Applicant Management – Track and manage applicants, maintain precise communication records, and work toward enrollment goals within our CRM system Salesforce.

• Provide Support for Summer Programs – Assist participants during their program experience.

• Aid Recruitment Initiatives – Travel domestically as needed to promote programs and represent the organization at school events.

• Accompany International Student Flights – Chaperone student groups on flights up to once a year.

• Participate in Ongoing Professional Development – Engage in sales and professional training sessions to enhance effectiveness and career growth.

• Adapt to a Flexible Work Schedule – Availability for some evening hours is necessary to accommodate students and guardians.

• Offer Emergency Travel Support – Be on call for 1–2 travel weekends per year to help with urgent situations.

• Exhibit High Flexibility – This role does not have assigned territories and requires adaptability to support various regions and team needs as priorities change.

• Manage Pipeline Coverage – Step in when other Coordinators are at in-school presentations or on PTO to ensure outreach continuity.

• Support Seasonal Staff – Monitor sales calls and provide coaching to enhance the effectiveness of seasonal employees.

• Assist with Onboarding and Training – Support the Conversion Coach in onboarding and continued training of new hires, along with other assigned duties.

⛳️ Requirements

• Bachelor's degree or international equivalent

• At least two years of experience in customer service, sales, or a related field

• Experience working with diverse high school students is advantageous

• International travel or study abroad experience is a plus

• Proficiency in additional languages beyond English is beneficial

• Strong communication and interpersonal skills, capable of building relationships with students and families and tailoring communication to various audiences

• Excellent verbal and written communication abilities

• Proficient in handling challenging conversations with professionalism and empathy

• Exceptional problem-solving skills and a proactive approach to overcoming challenges

• Strong organizational capabilities, meticulous attention to detail, and the ability to manage multiple priorities in a dynamic, goal-oriented environment

• Comfortable making high-volume outbound calls and engaging with customers via phone, email, and text

• Familiarity with CRM systems (such as Salesforce) is advantageous

• Willingness to work some evening hours, weekends, and travel domestically and internationally as needed to support students and families

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility rules)

• Discounts on CIEE Study Abroad programs

• 403(b) Retirement Plan with employer contribution

• Comprehensive Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)