Student Outreach Specialist

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Oversee incoming and outgoing customer communications via calls, chats, and texts while achieving productivity objectives.

• Deliver prompt, precise, and professional support for all inquiries.

• Record and update customer details within the CRM system.

• Adhere to escalation protocols and company policies to ensure issues are resolved.

• Comply with all federal, state, and client regulations.

• Utilize training resources effectively and share expertise with colleagues.

• Achieve or surpass all performance indicators and metrics.

• Reach out to students on behalf of IonTuition’s clients.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Dependable internet access.

• Capacity to build and maintain relationships through effective communication and prompt follow-up with customers.

• Strong attention to detail.

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced, deadline-oriented environment.

• Self-motivated individual with a high level of internal drive.

• Proficient in operating and navigating various technical devices and systems.

• Capability to troubleshoot common computer issues.

• Must have authorization to work in the U.S.; IonTuition is an E-Verify participant.

🏝️ Benefits

• Medical Benefits provided by BCBS.

• Dental Benefits offered through DeltaDental.

• Vision Benefits through DeltaVision.

• Flexible Spending Account available.

• Short-term and long-term disability coverage.

• Life Insurance provided.

• 401(k) retirement plan.

• Opportunities for career advancement.

• Work from home flexibility.

• Equipment supplied by the company.