Student Loan Servicing Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Review and evaluate sample inquiries from federal student loan borrowers to determine the accuracy and completeness of servicing guidance.

• Create clear and detailed evaluation rubrics that define appropriate responses to complex borrower inquiries.

• Assess AI-generated answers for accuracy, completeness, and alignment with current federal student loan policies and regulations.

• Identify and document errors, omissions, outdated information, and inconsistencies in AI-generated responses.

• Utilize practical knowledge of federal repayment plans, including income-driven repayment options and Public Service Loan Forgiveness (PSLF).

• Evaluate complex servicing scenarios involving discrepancies in payment counts, misapplied payments, loan consolidation, and transfers between loan servicers.

• Provide precise, actionable written feedback to enhance AI system performance.

• Complete assigned evaluations independently and asynchronously while upholding high standards of accuracy and quality.

⛳️ Requirements

• Strong working knowledge of U.S. federal student loan programs, including different federal loan types and repayment options.

• Comprehensive understanding of income-driven repayment plans and current federal student loan regulations.

• Knowledge of Public Service Loan Forgiveness (PSLF), including qualifying payments and payment count calculations.

• Familiarity with deferment, forbearance, delinquency, default, loan rehabilitation, and consolidation.

• Ability to identify and resolve issues related to student loan servicing, including misapplied payments, discrepancies in payment counts, and transfers between loan servicers.

• Strong analytical skills and attention to detail when reviewing complex borrower scenarios.

• Excellent written communication skills, with the capability to provide clear, accurate, and actionable feedback.

• Ability to work independently in a remote, asynchronous environment.

• Must be located in the United States.

• At least 1 year of professional experience working for a federal student loan servicer or contractor supporting borrowers.

• Direct experience in borrower assistance, loan servicing, default management, collections, or escalations.

• Experience in resolving complex federal student loan servicing issues.

• Familiarity with recent regulatory changes and evolving federal student loan repayment policies.

• Proven ability to explain complex financial and regulatory concepts clearly and accurately.

• Experience in evaluating written responses, reviewing documentation, or conducting quality assurance assessments.

🏝️ Benefits

• Fully remote work within the United States.

• Flexible, asynchronous work schedule.

• Part-time commitment of 15–25 hours per week.

• Opportunity to contribute professional expertise to innovative artificial intelligence projects.

• No prior experience in artificial intelligence or machine learning required.