Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Washington.

📋 Description

• Increase enrollment in CIEE's high school and recent graduate study abroad programs through proactive sales outreach.

• Manage the applicant experience from initial interest to confirmed participation.

• Develop relationships with students and their families, guiding them to appropriate programs.

• Articulate the benefits and outcomes of studying abroad to U.S. high school students and their legal guardians.

• Engage with leads and applicants via phone, text, and email communication.

• Inspire and coach participants and their families through the scholarship and application processes.

• Assist families in overcoming challenges related to high school study abroad.

• Deliver customer service throughout the application, acceptance, confirmation, and pre-departure preparation phases.

• Conduct virtual webinars for students and parents, including some evenings.

• Present information to students and parents at high schools and fairs within the territory, necessitating domestic travel.

• Review applications, accept candidates, and convert them into enrolled participants.

• Ensure participant financial accounts are accurate and fully paid; follow up on any discrepancies or outstanding payments.

• Utilize Salesforce reports to manage the applicant pipeline and achieve sales objectives.

• Keep precise records of customer communications in Salesforce.

• Offer ongoing support to participants throughout their programs during the year.

• Engage in continuous sales training and professional development opportunities.

• Provide emergency support during one to two travel weekends each year.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or its international equivalent.

• At least two years of experience in customer service or sales.

• Ability to navigate difficult conversations effectively.

• Exceptional verbal and written communication skills, with the capacity to adjust messaging for diverse audiences.

• Strong organizational skills and meticulous attention to detail.

• Capability to handle a high volume of calls daily, ranging from 20 to 60 depending on the season.

• Willingness to work some evening hours.

• Availability to provide emergency support during one to two travel weekends per year.

• Candidates based in Washington; preference for those in the Seattle Tacoma Metro Area.

• Successful completion of a background check, reference check, and verification of education and employment as a condition of employment.

• International travel or study abroad experience is advantageous.

• Experience working with diverse high school student populations is a plus.

• Proficiency in additional languages beyond English is beneficial.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• Six floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive insurance coverage, including life, travel, medical, dental, and vision.

• Flexible Spending Accounts/Health Savings Account (medical and dependent care).

• Optional benefits such as identity theft protection, pet insurance, accident, and critical illness coverage.

• Chance to earn international travel opportunities up to once a year to chaperone student group flights.