Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Washington.

📋 Description

• Increase student enrollment in CIEE's high school study abroad programs and recent-graduate initiatives through proactive sales outreach.

• Manage the applicant experience from the moment of initial interest to confirmed participation.

• Guide students and their families, fostering trust throughout the enrollment process.

• Articulate the benefits of High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad programs.

• Communicate study abroad outcomes to U.S. high school students and their legal guardians.

• Engage with leads and applicants via phone, text, and email outreach.

• Handle 20-60 calls daily, depending on the seasonal demands.

• Coach participants and their families through scholarship and application processes.

• Assist families in overcoming obstacles to studying abroad during high school.

• Provide customer service throughout the application, acceptance, confirmation, and pre-departure preparation stages.

• Conduct virtual webinars for students and parents, including some evening sessions.

• Present to students and parents at high schools and fairs within the designated territory.

• Review applications, accept candidates, and convert them into enrolled participants.

• Ensure participant financial accounts are accurate and fully paid; follow up on any discrepancies and outstanding payments.

• Utilize Salesforce reports to manage the applicant pipeline and achieve sales targets.

• Keep precise customer communication records in Salesforce.

• Provide ongoing support to participants throughout the year.

• Engage in sales training to enhance sales skills.

• Offer emergency support during 1-2 travel weekends each year.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or international equivalent.

• At least two years of experience in customer service or sales.

• Ability to handle challenging conversations effectively.

• Exceptional verbal and written communication skills, with the capacity to tailor messages to various audiences.

• Strong organizational skills and meticulous attention to detail.

• International travel or study abroad experience is advantageous.

• Experience working with a diverse group of high school students is a plus.

• Proficiency in additional languages beyond English is beneficial.

• Willingness to work some evening hours.

• Availability to provide emergency support during 1-2 travel weekends annually.

• Background check, reference check, education verification, and employment verification required as conditions of employment.

• Candidates based in Washington, particularly from the Seattle Tacoma Metro Area, are preferred.

• Ability to travel domestically.

• Work authorization status: U.S. Permanent Resident.

🏝️ Benefits

• Paid time off and parental leave.

• Gym reimbursement program.

• Employee assistance program.

• Short-term and long-term disability coverage.

• Six floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad programs.

• 403(b) retirement plan with employer contribution.

• Comprehensive insurance coverage (life, travel, medical, dental, and vision).

• Flexible spending accounts/health savings account (medical and dependent).

• Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness coverage).

• Opportunity to earn international travel up to once a year to accompany student group flights.

• Competitive total rewards package that can increase total compensation by up to 25%.