Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Washington.

📋 Description

• Increase student enrollment in CIEE's study abroad programs aimed at high school students and recent graduates.

• Take charge of the applicant journey from the initial expression of interest to confirmed enrollment.

• Communicate the benefits and outcomes of studying abroad to U.S. high school students and their legal guardians.

• Actively engage with leads and applicants through outreach via phone, text, and email.

• Inspire and guide participants and families throughout the scholarship and application processes.

• Assist families in overcoming obstacles related to high school study abroad.

• Deliver exceptional customer service during the application, acceptance, confirmation, and pre-departure phases.

• Conduct virtual webinars for students and parents, including some evening sessions.

• Represent the organization at high schools and fairs in the designated territory, necessitating domestic travel.

• Review applications, accept candidates, and convert them into paying participants.

• Ensure that participant financial accounts are accurate and settled; follow up on any discrepancies or outstanding payments.

• Utilize Salesforce reports to manage the applicant pipeline and achieve sales targets.

• Maintain precise records of customer communications within Salesforce.

• Provide ongoing support to participants throughout the program year.

• Engage in sales training to enhance professional selling skills.

• Offer emergency assistance during 1–2 travel weekends each year.

• Execute other assigned responsibilities.

⛳️ Requirements

• A Bachelor's degree or its international equivalent.

• At least two years of experience in customer service or sales.

• Ability to handle challenging conversations effectively.

• Exceptional verbal and written communication skills, with the capacity to tailor messages to diverse audiences.

• Strong organizational abilities and a keen eye for detail.

• Capability to manage a high volume of calls, ranging from 20 to 60 calls per day, based on the season.

• Willingness to work some evenings.

• Availability to provide emergency support during 1–2 travel weekends annually.

• Candidates should be located in Washington, preferably in the Seattle-Tacoma Metro Area.

• Background check, reference check, and verification of education and employment are prerequisites for employment.

• Experience in international travel or study abroad is advantageous.

• Experience working with a diverse range of high school students is a plus.

• Proficiency in additional languages beyond English is beneficial.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility criteria).

• Discounts on CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive life, travel, medical, dental, and vision insurance coverage.

• Flexible Spending Accounts/Health Savings Accounts for medical and dependent costs.

• Optional benefits including identity theft protection, pet insurance, accident, and critical illness coverage.

• Opportunity to earn international travel once a year to supervise student group flights.