Student Accounts Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and support to students, their sponsors, and University staff regarding tuition accounts.

• Clarify billing, payment processes, admission deposits, registration, student loans, scholarships, collections, and student account policies.

• Direct financial aid eligibility inquiries and awarding decisions to the Office of Financial Aid.

• Handle tuition payments, process refunds, and manage daily bank deposits.

• Oversee student payment plans along with sponsored, employer, and third-party billing arrangements.

• Track Student Account Office Holds related to students' leaves of absence.

• Work collaboratively with other service departments to ensure consistent service and accurate information.

• Examine student accounts for correctness.

• Address discrepancies or disputes while conveying technical information clearly.

• Conduct tests on revisions and upgrades to student payment processing systems.

⛳️ Requirements

• An associate’s degree in business administration and/or accounting, or a related field, or a combination of equivalent education and experience.

• A minimum of three years’ experience in accounts receivable, banking, customer service, or accounting.

• Demonstrated experience in high-volume customer service.

• Previous experience managing checks and wire transfers is preferred.

• Familiarity with Ellucian Colleague is preferred.

• Submission of a resume and cover letter is necessary for a complete application.

🏝️ Benefits

• Paid time off.

• Retirement plan.

• Comprehensive health insurance.