Student Accounts Processor

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Collaborate within the Office of Student Finance and report directly to the Assistant Director of Billing Services.

• Assist both active and inactive online and on-site students with tuition-related processes.

• Deliver exceptional customer service to vendors, associates, students, and internal customers.

• Execute billing, account adjustments, stipends, graduation, and other non-counseling tasks related to student accounts.

• Identify and resolve issues to ensure that tuition obligations are fulfilled.

• Uphold compliance with internal and federal financial aid policies and regulations.

• Process stipends in accordance with Title IV rules and guidelines.

• Promptly address internal customer service inquiries, concerns, and escalations.

• Support billing procedures on both a term and semester basis.

• Review pending charges and adjust tuition and fee configurations accordingly.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• Comprehensive understanding of Title IV funds, regulations, and eligibility criteria.

• Familiarity with relevant policies, procedures, regulations, and laws.

• Strong leadership skills with a focus on motivation, delegation, and effective communication of goals.

• Outstanding communication abilities, including phone, email, and virtual face-to-face interactions.

• Capacity to plan, organize, and execute assigned responsibilities effectively.

• Ability to thrive under pressure and adhere to established deadlines.

• Proficient in computer skills, including Microsoft Office applications and university systems.

• Excellent problem-solving aptitude and meticulous attention to detail.

• Capability to manage multiple tasks in a dynamic environment.

• Availability from Monday to Friday; specific hours will be determined by business needs.

• Flexible scheduling and weekend availability are required.

• Remote work requires home internet with a minimum of 25 Mb download, 15 Mb upload, and latency under 40; a wired Ethernet connection is mandatory.

🏝️ Benefits

• Option to work from home.

• Provision of a 50-foot Ethernet cable by the employer.

• Flexible scheduling options.