Strategy & Operations Intern – Ops Focus

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with internal teams (Sales, Product, Risk) to address customer issues and ensure a smooth customer experience.

• Assist in customer onboarding, perform business reviews, and enhance operational processes under the direction of the Business Ops Manager.

• Conduct market research and analyze data to guide strategic decisions and process enhancements.

• Support the refinement of operational workflows to facilitate scalable growth.

• Identify challenges and suggest actionable solutions to boost customer satisfaction, retention, and adoption.

• Develop foundational skills in analysis, communication, and project management.

⛳️ Requirements

• You hold a Bachelor’s or Master’s degree in Business Administration, Economics, Finance, or a related discipline.

• Ideally, you have prior experience in operations, customer service, or a related field.

• You possess excellent proficiency in the English language.

• You have outstanding analytical abilities and experience with data analysis tools.

• You are available for a full-time internship (40 hours per week) for a duration of 6 months.

• You are analytical and enjoy translating abstract problems into actionable recommendations.

• You are a quick learner and thrive in a fast-paced work environment.

• You actively contribute to your own success (and that of others).

• You provide and receive open, direct, and timely feedback.

🏝️ Benefits

• Flexible, distributed-first work culture (with a beautiful office in Berlin if you prefer in-person).

• Access to WeWork offices around the globe.

• Regular team off-sites throughout the EU.

• 30 vacation days per year.