Strategic Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement manual workflows and program processes that have yet to be automated or standardized.

• Assist in the rollout of new business initiatives by operationalizing nascent processes.

• Adjust to frequent modifications in program scope, requirements, and workflows.

• Keep detailed records of evolving processes, requirements, and insights.

• Collaborate across various lines of business to address member needs, health plan requirements, and external business/provider relationships.

• Engage in periods of focused, meticulous manual data entry and workflow execution while ensuring accuracy and consistency.

• Monitor and reconcile referral data, eligibility criteria, and outreach requirements from multiple sources.

• Spot gaps, risks, or inefficiencies in workflows and report findings to leadership.

• Ensure that all work complies with documentation and reporting standards.

• Offer structured feedback to Operations leadership to inform Product, BI, and Telecom teams about opportunities for automation, risk reduction, and scalability.

• Collaborate with leadership to establish standard operating criteria before processes are formalized.

• Contribute to the development of Standard Operating Procedures (SOP) once workflows have stabilized.

⛳️ Requirements

• Previous experience in a Papa operational role (ME II, QI, or equivalent is highly preferred).

• Outstanding attention to detail with the capability to handle complex manual workflows.

• Demonstrated ability to adapt to unclear or shifting environments.

• Strong written communication and documentation capabilities.

• Proficient in navigating multiple digital systems and data sources at once.

• Ability to work independently and make sound judgments.

• Bilingual skills (Spanish or Haitian Creole) are highly preferred.

• Background in sales is strongly preferred.

🏝️ Benefits

• Competitive salary and equity package

• Medical, dental, and vision insurance coverage

• HSA/FSA

• 401(k) plan with a match up to 4%

• Flexible PTO

• Parental leave and caregiver leave