Strategic Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete renewal process for your customer portfolio, ensuring high Net Revenue Retention (NRR).

• Discover and secure upsell opportunities.

• Develop and sustain relationships with executive-level stakeholders, serving as a trusted advisor in strategic decision-making.

• Facilitate QBRs and milestone assessments to align customer objectives with BenchPrep’s offerings.

• Proactively foresee customer requirements and ensure alignment with their long-term business goals.

• Collaborate with Customer Success Managers and Solutions Engineers to meet customer needs.

• Share insights with internal teams regarding product improvements and strategic initiatives.

⛳️ Requirements

• A minimum of 7 years of experience in a customer-facing role within a SaaS company, dealing with complex technical products.

• Strong capacity to forge relationships with C-level executives and key decision-makers.

• Outstanding communication and negotiation abilities, particularly in contracts and renewals.

• Strategic mindset with a proven record of achieving growth objectives.

• Exceptional skills in time management, organization, and prioritization.

• A strong enthusiasm for promoting customer success and aligning business objectives.

🏝️ Benefits

• Medical insurance that covers 80% of premiums for you and your dependents.

• Dental, Vision, Short & Long Term Disability, Life Insurance, and additional Voluntary benefits.

• 401(K) Safe Harbor Non-Elective 3% Contribution.

• Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break, plus a generous company holiday schedule.

• Annual Learning Stipend of $1,200.

• Parental Leave.

• $500 towards workstation setup upon hiring, along with a monthly stipend for ongoing expenses thereafter.

• … and the list continues!