Strategic Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and lead a team of more than 11 intake and consultation specialists. Establish clear daily objectives, conduct team meetings, monitor call performance, and provide weekly coaching sessions to uphold focus, motivation, and accountability.

• Design and execute structured sales processes, call scripts, and follow-up procedures. Monitor key performance indicators such as call volume, consultation bookings, show rates, conversion rates, and follow-up success rates.

• Offer consistent one-on-one and group coaching to improve team members’ sales capabilities, including objection handling, tone, urgency, and empathy. Foster a culture of ongoing learning and enhancement to boost conversion rates.

• Work in partnership with the marketing department to ensure a consistent and high-quality influx of leads. Manage lead distribution, response times, and follow-up sequences to guarantee no opportunity is overlooked.

• Create and maintain sales dashboards and reports that summarize team performance. Deliver data-driven insights to leadership and implement improvement strategies where performance metrics fall short.

• Represent the firm at community events, expos, and partnership programs. Network with potential clients and referral partners to advance Serving Immigrants’ mission and generate new business opportunities.

• Identify inefficiencies in the intake and consultation process and design scalable solutions. Introduce or refine systems to enhance scheduling, lead tracking, and client communication efficiency.

• Collaborate closely with operations and legal teams to ensure a seamless transition from initial intake to signed client. Maintain cross-departmental communication to provide an integrated client experience.

⛳️ Requirements

• A minimum of 3 years of demonstrated sales experience, with at least 2 years in a leadership or training role. Experience managing sales or intake teams in high-volume, service-oriented settings such as law firms, call centers, or professional services is highly preferred.

• Proven success in driving conversions, establishing rapport with clients, and sustaining energy in a fast-paced sales environment. Proficient in managing high call volume while providing personalized client engagement.

• Experienced in training, mentoring, and motivating team members to achieve performance targets. Encourages accountability, consistency, and ethical selling practices within the team.

• Proficient in designing, refining, and implementing sales processes that align with overall firm goals and enhance client experience. Committed to long-term growth through structured and repeatable success systems.

• Confident in monitoring and analyzing KPIs, performance dashboards, and conversion reports. Utilizes data insights to identify trends, coach effectively, and enhance outcomes.

• Bilingual in English and Spanish is required. The ideal candidate must communicate clearly, professionally, and empathetically in both spoken and written English and Spanish.

• Dedicated to transparent and honest sales practices that prioritize client trust and compliance. Maintains professionalism even in high-pressure situations.

• Comfortable attending and presenting at community events, conferences, and expos. Capable of confidently addressing diverse audiences and passionately representing the firm’s mission.

• Proven capability to lead, support, and assess remote teams through structured communication, clear expectations, and consistent accountability practices.

🏝️ Benefits

• Compensation: USD $2,000–$2,500/month, based on experience and capability, with potential performance-based incentives aligned with firm needs and role expectations.

• Support & Equipment: The firm will provide access to the necessary tools, systems, and resources required for success in this role. Additional benefits, paid time off, holidays, or equipment support will be discussed based on the candidate’s location, engagement structure, and final offer terms.