Strategic Program Manager, PMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead intricate PMO transformation projects by strategizing and executing cross-functional programs aimed at enhancing operational scalability, governance maturity, and delivery effectiveness across CXG Services.

• Develop and refine PMO governance frameworks by assessing operational needs, establishing standards, and implementing scalable processes that promote organizational consistency.

• Propel the evolution of implementation methodologies by evaluating delivery challenges, suggesting improvements, and facilitating the adoption of process enhancements across client-facing teams.

• Oversee organizational change management initiatives by formulating rollout strategies, aligning stakeholders, and ensuring the successful adoption of new tools, methodologies, and operational practices.

• Assess operational performance and governance effectiveness by analyzing trends, pinpointing gaps, and recommending strategic enhancements that align with business objectives.

• Aid in resolving intricate operational issues by evaluating dependencies, risks, and competing priorities while coordinating cross-functional mitigation strategies.

• Influence operational planning efforts by collaborating with leadership to synchronize transformation initiatives, governance priorities, and scalability goals across the division.

• Create executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that facilitate decision-making and organizational oversight.

• Drive process modernization initiatives by identifying opportunities for automation, AI-enabled productivity enhancements, and workflow optimization that boost efficiency and user experience.

• Manage enterprise-wide operational initiatives by overseeing timelines, stakeholder expectations, resource alignment, and delivery outcomes across various functions.

• Provide guidance to stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness.

• Support the development of operational documentation, standards, and training materials by ensuring they align with governance requirements and business objectives.

• Cultivate relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives.

• Mentor team members and project contributors by offering guidance on governance practices, program execution, stakeholder management, and operational improvement strategies.

• Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that enhance consistency, adoption, and delivery maturity.

⛳️ Requirements

• 6–10 years of experience in leading complex PMO programs, operational transformation initiatives, governance implementation efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or similar operational fields.

• Bachelor’s degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related discipline.

• Advanced experience in leading complex PMO governance initiatives and operational transformation programs.

• Strong understanding of implementation methodologies, governance frameworks, and organizational change management practices.

• Capability to evaluate complex operational challenges and devise scalable solutions with wide organizational impact.

• Experience in influencing stakeholders across various business functions and organizational levels.

• Excellent executive communication, facilitation, and stakeholder management abilities.

• Proficient in developing operational reporting frameworks, performance metrics, and governance visibility tools.

• Ability to independently lead process modernization, workflow optimization, and automation initiatives.

• Familiarity with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar tools.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) with employer match.