Strategic Partnerships Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the overall health, retention, and satisfaction of a designated portfolio of strategic partners.

• Create proactive strategies for retention and identify accounts at risk before problems arise.

• Facilitate Quarterly Business Reviews and provide actionable business insights.

• Act as the primary escalation contact for partner issues and coordinate resolutions across functions.

• Review operational and pharmacy reports on a daily basis, identify trends, and suggest improvements.

• Lead, mentor, and develop the Account Liaison team through accountability, feedback, and guidance.

• Collaborate with Operations, Sales, and Pharmacy teams to enhance the customer experience.

• Establish trusted-advisor relationships with partners and proactively tackle root causes and retention risks.

• Familiarize yourself with the book of business, generate reports independently, flag discrepancies, lead QBRs, and manage escalations from start to finish.

⛳️ Requirements

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a similar B2B healthcare position.

• Experience with LifeFile, Pharmetika, and/or SiCompounding is highly preferred.

• Proven leadership and coaching experience in developing high-performing customer service teams.

• Highly self-directed with strong critical-thinking and problem-solving skills.

• Excellent analytical capabilities and the ability to convert reports into strategic business decisions.

• Outstanding verbal and written communication abilities.

• Experience in pharmacy, healthcare, or other highly regulated sectors is preferred.

• Proficient in operating computers and related equipment, including printers and fax machines.

• Capability to sit or stand for prolonged periods.

• Effective communication skills via telephone and email.

• Able to lift up to 40 pounds as necessary.

• Must possess authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive environment dedicated to diversity.