Strategic Partnerships Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the overall health, retention, and satisfaction of a designated portfolio of strategic partners.

• Create proactive retention strategies and pinpoint at-risk accounts before issues arise.

• Facilitate Quarterly Business Reviews (QBRs) and deliver actionable business insights.

• Act as the primary escalation point for partner issues and coordinate resolutions across functions.

• Review operational and pharmacy reports daily, identify trends, and suggest improvements.

• Lead, mentor, and develop the Account Liaison team through accountability, constructive feedback, and guidance.

• Collaborate with Operations, Sales, and Pharmacy teams to enhance the customer experience continuously.

• Identify root causes proactively to minimize escalations.

• Cultivate partner relationships and function as a trusted advisor.

• Independently generate reports, flag anomalies, manage escalations comprehensively, and recognize retention risks.

⛳️ Requirements

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare position.

• Familiarity with LifeFile, Pharmetika, and/or SiCompounding is highly desirable.

• Leadership and coaching experience in developing high-performing customer service teams.

• Highly self-motivated with strong critical thinking and problem-solving skills.

• Excellent analytical capabilities and the ability to convert reporting into business decisions.

• Exceptional verbal and written communication skills.

• Experience in pharmacy, healthcare, or other highly regulated sectors is preferred.

• Proficient in operating a computer and related equipment, including printers and fax machines.

• Ability to sit or stand for prolonged periods.

• Effective communication skills via telephone and email.

• Capable of lifting up to 40 pounds as needed.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship or transfer of sponsorship is not available.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and an inclusive environment for all employees.