Strategic Partnership Manager – AI Safety

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the SVP of Frontier Lab Safety.

• Serve as the operational backbone for all laboratory relationships, managing workflows and coordination to ensure scalable services.

• Convert technical scopes into clear milestones and deliverables for the broader team to execute.

• Organize initial calls with new clients, including scheduling, preparation materials, and follow-up actions post-call.

• Monitor dedicated Slack channels for laboratory clients and quickly escalate new signals or requests to internal teams.

• Enable internal teams to concentrate on high-impact work by managing the execution details of every engagement.

• Manage the CRM for all laboratory relationships, documenting every contact, conversation, and opportunity to accurately reflect the situation.

• Facilitate the closing of deals in real time, collaborating with procurement and legal teams to expedite contract processes.

• Identify and address obstacles before they affect timelines, ensuring full visibility into contract statuses.

• Maintain clear visibility into pipeline statuses and proactively flag any delays before they escalate into issues.

• Keep the accounting team updated on milestone statuses and notify them when deliverables are ready for invoicing.

• Align internal teams and customer expectations on timelines, tracking progress and highlighting risks early.

• Provide light project management across active engagements to ensure expectations remain aligned.

• Act as a consistent and reliable point of contact for laboratory partners regarding operational and logistical inquiries.

⛳️ Requirements

• Minimum of 3 years in partnerships, account management, customer success, or sales operations, preferably in a technical setting.

• Proven ability to manage multiple active relationships and projects concurrently.

• Experience collaborating with enterprise procurement and legal teams to advance contracts.

• Exceptional attention to detail and CRM maintenance in contract review and follow-up.

• Strong written communication skills, as you will frequently represent Gray Swan in written correspondence.

• Comfortable working in a Slack-centric, asynchronous work culture.

🏝️ Benefits

• 401k with a matching contribution of up to 4%.

• 28 days of annual leave (including vacation and holidays).

• Comprehensive health, dental, and vision insurance coverage.

• Catered lunches provided at the Pittsburgh office.

• Flexible work arrangements available.

• Visa sponsorship offered for outstanding candidates.