Strategic Partner Success Manager, Business Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate ongoing relationships and partnerships with our key referral partners to enhance loyalty and boost patient referrals to LifeStance.

• Work alongside the SVP of Business Development and other leaders in the field to create a national strategy and implementation plan aimed at increasing awareness of and directing referrals to our clinical services.

• Identify and pursue strategic opportunities for growth within existing referral partnerships.

• Address and resolve any barriers or challenges faced by referral sources that disrupt a smooth patient referral process.

• Build and sustain trust with essential stakeholders, both within and outside of LifeStance.

• Collaborate with LifeStance’s marketing team on the development of collateral and educational materials.

• In conjunction with LifeStance’s clinical leadership, organize educational initiatives to engage potential referral sources.

• Stay informed about industry trends, assess market dynamics, and analyze competitor activities to guide strategic decision-making.

• Aid in maintaining an up-to-date, thorough, and organized customer relationship management system (CRM).

• Proactively pinpoint areas of underperformance (e.g., partners experiencing a decline in referral volume) and implement corrective measures.

• Uphold high standards of integrity and adhere to company policies and procedures.

⛳️ Requirements

• A Bachelor’s degree in business, marketing, healthcare, or a related field.

• Over 7 years of experience in account management and/or business development (BD), preferably within healthcare services.

• Experience in the behavioral health industry is advantageous.

• Proficient in Microsoft Office Suite, including Excel and PowerPoint.

• A proven history of expanding a portfolio and successfully meeting targets.

• Capable of analyzing both structured and unstructured data.

• A strong passion for mental healthcare and alignment with LifeStance’s mission.

• Exceptional communication and organizational abilities.

• Detail-oriented approach.

• Ability to collaborate across functions.

• Solution-driven mindset.

• A proactive self-starter.

• Commitment to fostering a positive team culture.

• Self-awareness.

• Effective listening skills.

🏝️ Benefits

• Medical insurance

• Dental coverage

• Vision insurance

• Accidental Death and Dismemberment (AD&D) insurance

• Short and long-term disability coverage

• Life insurance

• 401k retirement savings plan with employer matching

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program