Strategic Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You serve as the key contact for the entire portfolio of healthcare IT solutions for designated key clients, sustainably strengthening customer relationships.

• You establish and actively maintain long-term trust-based relationships with decision-makers such as CIOs, hospital management, and IT leadership.

• You identify cross-selling and upselling opportunities, develop account plans, and actively contribute to revenue growth.

• You provide advisory support to customers throughout the solution and implementation process and coordinate relevant internal experts from sales, technology, support, and product management.

• You analyze processes, advise on product selection, and collaboratively develop tailored solutions with product management and customers.

• You are responsible for drafting, presenting, and negotiating offers, contracts, and long-term framework agreements.

• You monitor industry trends, competitive developments, and technological innovations in healthcare, deriving actionable recommendations from your observations.

• In close coordination with sales, you plan and facilitate strategy meetings and workshops to successfully advance growth initiatives.

⛳️ Requirements

• Several years of experience in the sales of complex B2B solutions, ideally within the healthcare IT, software, or eHealth sectors.

• Experience in analyzing customer processes and markets, as well as in developing and presenting tailored, innovative solutions.

• Ability to manage complex customer projects comprehensively, keeping budgets in mind and professionally managing customer expectations.

• Strong negotiation and communication skills, along with analytical thinking and a strategic, structured working style.

• Knowledge of the hospital landscape and IT infrastructure in healthcare is advantageous.

• Excellent German and English language skills for professional support of national and international clients.

• Willingness to travel occasionally (approximately 40%).

🏝️ Benefits

• Flexible working hours: In consultation with your team, you can decide when your workday starts.

• Remote work: Mobile working, home office, or up to 20 days per year from abroad – you choose where you feel most comfortable.

• Employee benefits: From bike leasing to gym memberships – your movement is important to us.

• Health promotion: Look forward to various offerings that benefit your health – because our focus is on people.

• Events: To ensure fun is part of the experience, we regularly organize company runs, team events, and Christmas parties.

• Onboarding: Careful integration into a friendly and open team that is available to support you throughout your onboarding process.