Strategic Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Manage Connecteam’s most important and high-value Enterprise and Strategic clients in the US.

• Create and implement strategic success plans that align with key business objectives of customers.

• Establish and maintain relationships with C-level executives, IT teams, and operational leaders.

• Collaborate with customers to address critical business challenges, apply best practices, and enhance platform value.

• Identify opportunities for growth and work together with Sales to drive upselling and cross-selling initiatives.

• Utilize customer usage analytics and feedback to pinpoint risks, opportunities, and areas for improvement.

• Collaborate with Marketing to create case studies and highlight customer success stories.

• Serve as the primary point of escalation and coordinate cross-functionally to tackle complex challenges.

• Stay informed about industry trends, competitors, and best practices in workforce management.

⛳️ Requirements

• Minimum of 3 years of experience in B2B SaaS within a Customer Success, Account Management, or Consulting capacity.

• Proven experience managing Enterprise/Strategic accounts with an Annual Contract Value (ACV) of $100K or more.

• Demonstrated ability to engage and influence senior executives (VP, C-Level).

• Successful track record of driving expansion within a customer portfolio.

• Expertise in digital transformation, change management, and complex adoption strategies.

• Exceptional verbal and written communication skills, including the ability to deliver executive presentations.

• Analytical mindset with experience utilizing customer data for informed decision-making.

• Capability to excel in a fast-paced, high-growth environment and independently drive initiatives.

• Experience collaborating with global teams across various time zones.

• Must be based in one of the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.

• Occasional travel may be necessary for on-site customer visits, executive business reviews, and industry events.

• Experience in an international, remote-first SaaS company is a plus.

• Background in HR Tech, Workforce Management, or related fields is an advantage.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off for vacations, sick days, and holidays.

• 401(k) retirement plan.

• Employee training and professional development opportunities.

• Weekly happy hours.

• Holiday parties.

• A supportive, caring, and encouraging work environment.