Strategic Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Manage Connecteam’s most vital and high-value Enterprise and Strategic clients located in the US.

• Create and implement strategic success plans that align with the key business objectives of customers.

• Establish and maintain relationships with C-level executives, IT teams, and operational leaders.

• Collaborate with customers to address critical business challenges, adopt best practices, and enhance platform value.

• Recognize expansion opportunities and work alongside Sales to facilitate upsells and cross-sells.

• Utilize customer usage analytics and feedback to pinpoint risks, opportunities, and areas for enhancement.

• Collaborate with Marketing to create case studies and showcase customer success stories.

• Serve as the main escalation point and coordinate cross-functionally to resolve intricate challenges.

• Remain informed about industry trends, competitors, and best practices in workforce management as a subject matter expert.

⛳️ Requirements

• Minimum of 3 years of B2B SaaS experience in a Customer Success, Account Management, or Consulting capacity.

• Experience managing Enterprise/Strategic accounts with an Annual Contract Value (ACV) of $100K or more.

• Proven capability to engage and influence senior executives (VP, C-Level).

• Demonstrated success in driving expansion within a customer portfolio.

• Knowledge in digital transformation, change management, and intricate adoption strategies.

• Exceptional verbal and written communication skills, including the ability to deliver executive presentations.

• Analytical mindset with experience in utilizing customer data for informed decision-making.

• Capacity to excel in a fast-paced, high-growth environment and independently drive initiatives.

• Experience collaborating with global teams across various time zones.

• Must reside in the United States and be comfortable working across multiple time zones.

• Occasional travel may be necessary for onsite customer visits, executive business reviews, and industry events.

• Advantageous: Experience in an international, remote-first SaaS organization.

• Advantageous: Background in HR Technology, Workforce Management, or related fields.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off for vacations, sick days, and holidays.

• 401(k) retirement plan.

• Training and development opportunities to enhance skills.

• Weekly happy hours.

• Holiday celebrations.

• A supportive, nurturing, and encouraging work environment.