Strategic Customer Growth Lead

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Propel the adoption and revenue expansion of digital health and remote patient monitoring solutions by identifying and developing opportunities with hospitals and healthcare providers.

• Assist in evaluation projects and pilot initiatives, collaborating closely with customers to effectively transition pilots into scalable commercial applications.

• Guarantee successful implementation, onboarding, and sustained adoption of digital health solutions at client locations by offering insights on deployment and operational best practices.

• Create and implement strategic growth plans for customers that align with clinical, operational, and organizational goals, while monitoring program performance through established KPIs and regular customer assessments.

• Work in close partnership with clinicians and hospital teams to integrate digital solutions into established clinical workflows and patient care pathways, including pre-operative assessment, peri-operative monitoring, and post-discharge follow-up.

• Convert clinical and operational requirements into value-driven business cases and scalable solutions that showcase measurable clinical and economic benefits.

• Establish and nurture strong relationships with hospital leadership, clinicians, IT personnel, procurement stakeholders, and internal cross-functional teams, while leading customer workshops, training sessions, and implementation activities.

⛳️ Requirements

• Bachelor’s or Master’s degree in Business, Healthcare Management, Biomedical Engineering, or a related discipline.

• 3–5 years of experience in healthcare, medical technology, or digital health, with substantial exposure to hospital systems and clinical stakeholders.

• Strong understanding of clinical workflows and healthcare settings.

• Demonstrated experience in coordinating cross-functional teams and managing intricate customer or implementation projects.

• Exceptional communication, stakeholder engagement, and presentation abilities.

• Proficient in Dutch and English, with a good command of French and a willingness to travel up to 50%.

• A clinical background (e.g., nursing or allied health) is considered a plus.

🏝️ Benefits

• Competitive Salary

• Flexible Benefits Package