Strategic Communications Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategic communication plans for the rollout of applications, updates, and user adoption initiatives.

• Acquire knowledge of application functionalities, purposes, and value propositions, and effectively present these to both technical and non-technical audiences.

• Create a variety of materials including presentations, newsletters, talking points, FAQs, training aids, release notes, and marketing-style collateral.

• Act as the intermediary between development teams and government leadership.

• Convert technical advancements and product capabilities into clear and actionable messages.

• Organize and coordinate briefings, webinars, demonstrations, and feedback sessions.

• Collaborate with Product Owners and Scrum Teams regarding application features, updates, and roadmaps.

• Design and execute user adoption and change management strategies.

• Monitor and report on the effectiveness of communications and user adoption metrics.

• Work in conjunction with government Communications/Public Affairs offices to ensure messaging aligns with agency standards and policies.

• Prepare executive-level briefing materials and presentations.

• Provide guidance to leadership on best practices in communications and strategic messaging.

• Facilitate internal team communications and ensure alignment between technical teams and stakeholders.

⛳️ Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations, Business, or a related field from an accredited institution.

• A minimum of 7 years of experience in strategic communications, change management, or user adoption roles.

• Proven experience in developing and implementing communication strategies for technical products or platforms.

• Experience in interacting with and briefing senior leadership and government stakeholders.

• Superior written and verbal communication skills.

• Strong presentation abilities, particularly in front of senior government leadership and large audiences.

• Capability to quickly learn and convey the functionalities and value of various software applications.

• Solid understanding of software development lifecycle (SDLC) concepts and terminology.

• Experience in creating briefing slides, newsletters, FAQs, training materials, and promotional content.

• Strong skills in stakeholder management.

• Competence in strategic planning.

• Familiarity with change management principles and user adoption strategies.

• Excellent organizational skills with the ability to manage multiple initiatives and deadlines.

• Ability to work both independently and collaboratively in an Agile development setting.

• Capability to maintain a Secret Trust Clearance.

• Experience working within a federal government IT environment or supporting federal agency communications is preferred.

• Familiarity with Agile Development Methodology, particularly Scrum, is preferred.

• Experience with Adobe Creative Suite or Canva is preferred.

• Background in developing training content or user adoption campaigns for enterprise software rollouts is preferred.

• Previous experience serving as a liaison between technical development teams and non-technical executive stakeholders is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.

• Remote work arrangement.

• Equal employment opportunity protections.

• Reasonable accommodation support.