Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary point of contact for executive relationships with key acute enterprise clients.

• Enhance operational and financial performance within acute-focused revenue cycle management services.

• Promote EHR adoption, solution integration, and improve client outcomes across the TruBridge portfolio.

• Take ownership of success and recovery strategies tailored for specific clients.

• Drive quantifiable enhancements across the revenue cycle and the wider solution portfolio.

• Facilitate cross-functional execution, manage escalations and risks, and support client retention and growth.

• Develop and execute client success strategies with a focus on retention, satisfaction, risk mitigation, and growth goals.

• Maintain comprehensive knowledge of client organizations and the healthcare landscape.

• Assess client satisfaction and engagement through feedback, executive discussions, solution adoption, service performance, and relationship metrics.

• Generate value realization reports that demonstrate client ROI and guide renewals and growth prospects.

• Connect qualified clients with the TruBridge reference program.

• Conduct executive performance reviews and translate revenue cycle data into prioritized strategies.

• Lead cross-functional financial health teams and subject matter experts to diagnose challenges and implement corrective action plans.

• Establish best practices for managing client profitability, invoicing, accounts receivable, cash collections, write-offs, and contractual engagements.

• Serve as the executive escalation point for significant RCM service and performance issues.

• Manage client relationships and execution with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth.

• Assess client risks, quantify retention and financial exposure, and create mitigation strategies.

• Identify and qualify opportunities for expansion, collaborating with the sales team on upsell and cross-sell initiatives.

⛳️ Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related discipline (preferred).

• Willingness to travel up to 60% of the time.

• Proven experience in enhancing healthcare revenue cycle performance, with knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes.

• Track record of improving client satisfaction, securing renewals, minimizing preventable attrition, and restoring at-risk client relationships.

• Ability to identify emerging client challenges, develop resolution strategies, maintain stakeholder accountability, and ensure follow-through until risks are addressed.

• Capability to work autonomously while collaborating effectively with subject matter experts.

• Excellent relationship-building abilities.

• Experience in advising and influencing hospital CFOs, revenue cycle executives, and operational leaders.

• Proficiency in analyzing revenue cycle performance trends, pinpointing root causes, quantifying financial impacts, and presenting recommendations and recovery plans.

• Minimum of 7 years of experience in healthcare revenue cycle, including at least 3 years in client-facing RCM services, operations, performance improvement, or complex account recovery initiatives.

• Experience in strategic account management, healthcare technology, or health information systems is preferred.

🏝️ Benefits

• Willingness to travel up to 60%.