Strategic AI Outcomes Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted advisor relationships with senior leaders in marketing, operations, digital transformation, and executive roles.

• Facilitate strategic discussions that link Jasper's capabilities with customer business objectives.

• Assist customers in crafting and refining their enterprise AI strategies and roadmaps.

• Lead executive discussions centered on outcomes, value realization, adoption trends, and future prospects.

• Define success metrics that are measurable and create multi-quarter success plans.

• Identify, prioritize, and expand high-impact AI use cases across various business units.

• Monitor progress toward outcomes and proactively eliminate obstacles.

• Promote enterprise adoption by identifying new teams, workflows, and business processes suitable for Jasper.

• Collaborate with customer champions to foster internal momentum and guide organizational change.

• Suggest governance, enablement, and operational models for sustainable AI integration.

• Coordinate with Solutions Architects, Product, Marketing, and Customer Education teams.

• Advocate for customer needs and shape product roadmap priorities.

• Collaborate with Account Executives to highlight strategic growth opportunities while commercial teams manage pricing, renewals, and contracts.

• Handle complex executive-level escalations with effective resolution.

• Share customer success stories and best practices, identifying opportunities for advocacy.

• Bring insights from enterprise customers back to Jasper to enhance products and customer programs.

⛳️ Requirements

• 7–10+ years of experience in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic position.

• Proven experience managing complex enterprise accounts with executive stakeholders.

• Demonstrated ability to influence VP- and C-level leaders.

• Proven track record of driving organizational change or transformation initiatives.

• Strong business acumen that connects technology investments to quantifiable outcomes.

• Executive presence coupled with facilitation skills.

• Capability to influence without direct authority.

• Comfort in navigating ambiguity on 12–18 month outcome cycles.

• Hands-on experience with generative AI, AI transformation, or other emerging technologies.

• Background in marketing technology, SaaS, or enterprise software.

• Experience working with Fortune 500 companies.

• Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is advantageous.

• Must be legally authorized to work in the United States.

• Role requires a minimum of two years of valid U.S. work authorization.

• Willingness to address visa sponsorship requirements as outlined in the application.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision coverage starting on the first day for employees and their families.

• 401(k) plan with up to 2% company matching.

• Participation in equity grant programs.

• Flexible Paid Time Off (PTO).

• FlexExperience budget of $900 annually.

• FlexWellness program offering $1,800 annually.

• Generous budget for home office setup.

• $1,500 annual stipend for learning and development.

• 16 weeks of paid parental leave.