Strategic Account Manager, US

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise accounts, taking full ownership of revenue retention and growth.

• Develop and implement multi-year account strategies that align with customer goals and company growth objectives.

• Facilitate quarterly business reviews (QBRs) and executive meetings to ensure alignment on client business outcomes and value delivery.

• Gain a comprehensive understanding of customer operations and pinpoint AI-driven opportunities to optimize and transform their business processes.

• Advise enterprise clients on AI initiatives and relevant business use cases for integrating AI agents to achieve their organizational objectives.

• Promote expansion, cross-selling, and upselling opportunities within existing accounts, engaging various departments and stakeholders.

• Serve as the main point of contact and trusted advisor for your clients.

• Identify, develop, and finalize growth opportunities across different business units.

• Promote cross-sell and upsell strategies with a strong focus on return on investment (ROI).

• Lead intricate negotiations and manage deal execution effectively.

• Cultivate internal advocates and develop multi-threaded relationships.

• Oversee the entire renewal process, including forecasting and closing activities.

• Detect potential churn risks early and implement mitigation strategies.

• Clearly communicate business value to secure contract renewals.

• Lead organized onboarding processes with cross-functional teams to ensure rapid time-to-value.

• Track adoption rates and proactively resolve gaps before they escalate into risks.

• Collaborate with Solution Engineering, R&D, and Product teams to ensure seamless implementation.

• Convert customer feedback into actionable insights for product development.

• Advocate for the customer internally to foster a customer-centric culture.

• Assist in creating repeatable playbooks for onboarding, quarterly business reviews, and renewal processes.

⛳️ Requirements

• 5-8+ years of experience in Account Management, Customer Success, or Sales within the enterprise SaaS sector.

• Demonstrated success as a quota carrier with clear ownership of retention and expansion metrics.

• Proven experience in managing complex enterprise accounts and multi-stakeholder relationships.

• Strong negotiation and closing capabilities with the ability to operate independently and drive commercial outcomes from start to finish.

• Executive presence paired with excellent communication skills.

• Ability to thrive in early-stage environments.

• Analytical mindset with a focus on data-driven decision-making.

• Solid understanding of AI concepts and their applications in enterprise settings.

• Nice to Have:

• Experience in early-stage or founding roles.

• Specific experience with enterprise platforms or workflow automation.

• Domain expertise in Financial Services or Supply Chain industries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.