Account Strategist – Account Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Managing 10–15 client accounts simultaneously, focusing on communication, health, risk management, retention, and upselling.

• Developing comprehensive outbound omnichannel strategies tailored for each client. Ensuring optimal performance, identifying obstacles, and recommending corrective measures.

• Conducting 3–4 client calls daily, encompassing status updates, strategy discussions, challenging conversations, and fully engaging in each interaction.

• Guiding the internal team pod (comprising SDRs, Delivery Lead, and Content Specialist) towards achieving client KPIs, rather than merely reporting on them.

• Addressing escalations when outcomes are lacking: collaborating with the Training Manager and Delivery Lead to foster alignment, not just flagging concerns.

• Balancing individual and team KPIs (50%/50%) and taking responsibility for both.

⛳️ Requirements

• Over 3 years of experience in account management, client success, or B2B lead generation — successfully managing at least 5 concurrent projects, preferably 10 or more.

• Demonstrated full ownership of account health and results, including coordination, support, and genuine accountability.

• Experience managing stakeholders on both client and internal sides: engaging with clients who have high expectations and motivating internal teams rather than just providing updates.

• Capability to remain composed during challenging client discussions and transform conflict into constructive insights.

• Strong time-management skills are essential. With no fixed hours, prioritization is critical, as delays can affect 15 clients significantly.

• Native or C2 proficiency in English, both written and spoken.

• Familiarity with outreach tools and CRM systems is advantageous (we utilize Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude).

🏝️ Benefits

• Competitive Pay: Your commitment warrants more than acknowledgment; it deserves compensation that aligns with your expertise.

• Remote-First Flexibility: We have adopted a fully remote work environment, allowing you to operate from your most productive location. Our flexible hours enable you to stay agile and focused.

• Professional Growth: We serve as a launchpad for your career. Through regular feedback, one-on-one meetings, internal mobility, and knowledge-sharing, your development is both facilitated and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.

• Well-being focus: Your mental health is a priority. We provide mental health lectures and support for your overall well-being.

• Recharge Time: We emphasize your need for rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unforeseen circumstances.

• Global Sync: We align with U.S. holidays to ensure our global teams remain coordinated.

• Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings infuse humor, memes, and a vibrant atmosphere that genuinely makes teamwork enjoyable.