Strategic Account Manager, Residential

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance relationships with MRI’s key customers within a specified portfolio.

• Emphasize customer retention, pinpoint expansion opportunities, and foster executive-level relationships.

• Ensure clients experience measurable benefits from MRI’s solutions.

• Collaborate across departments with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer needs with MRI’s capabilities and long-term growth objectives.

⛳️ Requirements

• Over 5 years of experience in strategic account management, enterprise sales, customer success, or relationship management in business products or services.

• Bachelor’s degree in business, marketing, or a related field; or equivalent training and experience in business, sales, or account management.

• Preferred experience in the software, SaaS, or real estate sectors.

• Proven history of retaining and expanding strategic customer relationships, identifying growth opportunities, and achieving or surpassing account growth targets.

• Established ability to forge trusted advisor relationships with senior stakeholders and executive sponsors.

• Excellent verbal and written communication skills capable of developing account plans, delivering executive-level presentations, and articulating business value effectively.

• Familiarity with CRM systems, account planning tools, business applications, and the technology ecosystem that supports customer engagement and growth.

• Willingness to travel as necessary to support key customer meetings, executive business reviews, industry events, and account planning initiatives.

• A personal credit card, or equivalent, is required for business expenses, which will be reimbursed in accordance with company policy.

🏝️ Benefits

• Participate in our employee-led resource groups to enhance your work experience.

• Enjoy an additional 16 hours of time off to shorten your workday as part of our Flex at MRI program.

• Take advantage of 16 hours of paid time to volunteer.

• Know talented individuals? Our generous employee referral program rewards you for bringing in new talent.

• Experience peace of mind with our region-specific healthcare benefits for you and your family.

• Value family? So do we! Our Parental Leave and support benefits help you expand your family comfortably as an MRI employee.

• Achieve a healthy work-life balance with PTO days in addition to observed holidays.

• Enhance your professional development and growth through our tuition reimbursement programs.

• Enjoy the flexibility of working from anywhere in the world for two weeks each year.