Strategic Account Manager – LATAM Based

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of strategic Arionkoder accounts, fostering their ongoing growth, retention, and expansion.

• Develop and continually refine a Customer Intelligence Profile (CIP) for each account, gathering insights necessary to anticipate needs, highlight expansion signals, and initiate referrals.

• Guide accounts through various phases: from establishing early relationships to achieving full co-ownership, with purpose and discipline.

• Cultivate trusted relationships with key stakeholders, including C-level executives, based on authentic partnership and long-term vision.

• Serve as the internal voice of the customer - relay their feedback, champion their needs, and influence how AK evolves its services and delivery methods.

• Collaborate closely with the Account Delivery Manager, who oversees delivery; while you manage the relationship, together you ensure successful outcomes.

• Lead Quarterly Business Reviews and strategic planning sessions that demonstrate a thorough understanding of the client's business beyond just contract status.

• Identify and activate referral opportunities within your portfolio.

• Proactively monitor account health and address potential risks before they escalate into issues.

• Utilize and maintain HubSpot for portfolio management, CIP tracking, and reporting.

⛳️ Requirements

• You possess experience in B2B account management, customer success, or strategic partnerships within technology, AI services, digital product development, or enterprise solutions.

• The three essential attributes: client empathy, technical understanding, and a growth mindset.

• Technical Knowledge: Intermediate technical knowledge, capable of distinguishing between technical profiles and the associated tools and libraries. Up to date with AI trends and able to utilize AI tools to enhance processes.

• Experience managing complex client accounts with annual expenditures exceeding $2M.

• A proven history of organically growing accounts through trust, consistent value delivery, and strategic insight.

• Comfortable in building relationships with executives and technical stakeholders across various industries.

• You can work autonomously while being part of a team - you manage your own portfolio with structure, discipline, and initiative.

• Excellent communication skills in English.

• Analytical and data-driven: you leverage metrics to prioritize efforts, identify expansion signals, and illustrate impact.

• Deeply collaborative - you work closely with the Growth team, ADM, and innovation teams to maximize outcomes for every client.

• Resilient, accountable, and motivated by managing a portfolio from start to finish.

🏝️ Benefits

• 💵Competitive USD salary

• 🌴20 business days of vacation per year + 6 National holidays

• 🐣Family Leave

• 💻A dynamic remote work culture. You can work from Anywhere!

• 🚀An entrepreneurial environment.