Strategic Account Manager – FMCG Supply Chain

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Engage with clients to grasp their primary objectives and challenges, identifying what truly matters to them.

• Collaborate with clients to convert data and analysis into actionable insights, maximizing the value derived from Circana tools and solutions.

• Promote the utilization and adoption of our products and services by facilitating client onboarding, training, and support.

• Establish strong relationships and Joint Business Plans to enhance value delivery.

• Record the value delivered through Scorecards and Success Stories.

• Manage contract renewals (in collaboration with Commercial Directors) and stimulate growth through business consultancy and identifying expansion opportunities.

• Key performance indicators include Client Health Scores, Contract Retention, Revenue, and EBITDAC growth.

⛳️ Requirements

• Outstanding interpersonal skills with the ability to forge strong relationships with customers at all levels and across various functions.

• Proficient analytical and data analysis skills, ideally acquired through experience with EPOS or syndicated data (e.g., NIQ or Circana), focusing on Supply Chain metrics.

• Experience in a CPG or Retailer environment in a Commercial, Category, or Supply Chain role is highly regarded.

• A thorough understanding of Supply Chain forecasting and replenishment policies and practices.

• Familiarity with enterprise software applications (e.g., SAP, Retail data portals) is advantageous.

• Strong project and workload management capabilities, along with proactive handling of internal and external stakeholder expectations.

• Exhibits planning, leadership, communication, interpersonal, and presentation skills.

• Actively seeks and participates in learning opportunities for continuous skill development.

• Must demonstrate proficiency in MS tools such as Excel, Word, PowerPoint, and Teams.

🏝️ Benefits

• Agile working – You have the flexibility to choose your work location each day to effectively achieve your objectives, whether at home, in the office, at a client's site, or even at a local coffee shop!

• Flexibility – Agile working allows you to manage your work around your personal life, accommodating early departures for weekend getaways or starting your day earlier to avoid traffic.

• State-of-the-art office – Our new office, inaugurated in January 2022, features exceptional spaces for focused work, collaboration with colleagues in both open and closed areas, and beautiful meeting rooms that are perfect for hosting clients.

• Me Days – We offer four additional days beyond our 25 contracted annual leave days for personal time, bringing the total annual leave to 29 days plus Bank Holidays!

• Growth – Your current position is a result of education, determination, and hard work. At Circana, we strive to help you enhance your skills, explore new interests, and work across various functions, clients, and teams. We believe that every career is a continuous journey, and we support each employee's development through diverse experiential, skill-building, and mentorship opportunities to learn from the industry's best.

• Feedback – To excel, you need clarity on expectations. We commit to providing consistent, timely feedback and coaching to ensure your ongoing growth.

• Recognition – In addition to celebrating outstanding project work, exceptional client service, or above-and-beyond performance, we also recognize consistent excellence, initiative in problem-solving, innovation, and new ideas. We embrace public displays of appreciation, celebrating individual successes as part of our collective achievements.

• Challenge – We value both challenge and support equally, striving to offer the right balance through line management, peer relationships, and an open-door policy with the leadership team.

• Fun – We promise a challenging and rewarding experience that is also enjoyable! We work hard while recognizing that achieving our goals is only possible with a touch of play, welcoming all ideas.