Strategic Account Manager, Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture customer relationships throughout the UK, Nordics, and Benelux.

• Comprehend laboratory requirements and promote the ongoing use of SOPHiA GENETICS technology.

• Manage customer relationships from the point of contract signing to implementation and regular usage.

• Emphasize customer retention and ensure continuity of contracts.

• Propel commercial and revenue growth within current accounts.

• Analyze laboratory workflows and stakeholders to pinpoint opportunities for adoption.

• Meet customers in person and transform unmet needs into the adoption of additional applications.

• Supervise the transition of newly signed customers into routine usage alongside implementation specialists.

• Anticipate procurement schedules and oversee contract and tender renewals.

• Achieve revenue growth through expansion strategies and pricing negotiations, including annual price adjustments.

• Cultivate relationships with key opinion leaders and build customer networks.

• Collaborate with sales colleagues on regional opportunities.

⛳️ Requirements

• A minimum of 5 years' experience in sales or customer account management.

• A demonstrated history of proactively expanding existing accounts.

• At least 3 years' practical knowledge of complex genomics, next-generation sequencing, or oncology workflows.

• Capability to articulate product details, pose informed questions regarding laboratory needs, and engage the relevant internal specialists.

• Proficiency in mapping complex accounts and fostering relationships with various stakeholders.

• Experience in navigating laboratory or healthcare procurement and tender processes.

• Familiarity with contract renewals and commercial negotiations.

• Proactive engagement with customers and the ability to prioritize tasks based on commercial impact.

• Residing in the UK.

• Willingness to travel across the territory.

• Must not require UK sponsorship.

🏝️ Benefits

• A purpose-driven organization with patients at the center of decisions and actions.

• Access to benefits information through the complete SOPHiA GENETICS careers posting.

• Permanent contract.